Privacy Policy

This Privacy Policy explains how we collect, use, store and protect personal information when you visit shanemcgrath.co.uk, contact us, or engage us for training, facilitation or coaching services.

1. Who we are

This website is operated by TWS Training Ltd, trading as Shane McGrath ("we", "us", "our"). We are the data controller for the personal information described in this policy.

• Company: TWS Training Ltd
• Trading as: Shane McGrath
• Company number: 15950678
• VAT number: GB 475 8050 70
• Registered office: 47 Woodville Road, Barnet, England, EN5 5HB
• Contact email: shane@shanemcgrath.com

2. The information we collect

We may collect and process the following categories of personal information:

• Information you give us. Your name, email address, telephone number, organisation, job role, and the content of any message you send us by email or through this website.
• Client and engagement information. Details needed to plan and deliver training, facilitation or coaching, including delegate lists, session notes, feedback and any information you choose to share during a session.
• Billing information. Invoicing contacts, purchase order references and payment records.
• Technical information. Where you consent to optional analytics, limited technical data such as approximate location, device type, browser and pages viewed.

3. How we use your information

We use personal information to:

• respond to enquiries and provide the information you ask for;
• plan, deliver and follow up on training, facilitation and coaching engagements;
• manage contracts, invoicing, payments and business records;
• improve our services and, where you have consented, understand how this site is used;
• send occasional updates where you have asked to receive them; and
• comply with our legal, accounting and regulatory obligations.

4. Our lawful bases for processing

Under the UK GDPR we rely on the following lawful bases: contract, where processing is necessary to deliver services you have engaged us for; legitimate interests, to respond to enquiries, run and promote our business in a proportionate way; consent, for optional cookies and for marketing emails, which you may withdraw at any time; and legal obligation, for tax, accounting and record-keeping requirements.

5. Cookies and similar technologies

We use strictly necessary cookies and browser storage to deliver this website securely and to remember the cookie choice you make. These are required for the site to work and operate without consent, as permitted by law.

Optional analytics and marketing technologies are switched off until you give consent through our cookie banner or preference centre. At the date of this policy, no analytics or advertising tools are installed on this website. If that changes, they will only run after you have opted in.

You can change or withdraw your choice at any time using the "Cookie Preferences" link in the site footer, and you can block or delete cookies through your browser settings.

6. Sharing your information

We do not sell your personal information. We share it only where necessary with trusted service providers acting on our instructions — for example website hosting, email, document storage, video conferencing, scheduling and accounting providers — and with our professional advisers, or where we are required to do so by law.

7. International transfers

Some of our providers may process data outside the UK. Where that happens, we take steps to ensure an appropriate level of protection, such as adequacy regulations or the UK International Data Transfer Agreement or Addendum.

8. How long we keep information

We keep personal information only for as long as needed for the purpose it was collected. Enquiry correspondence is generally kept for up to two years; client engagement records for the duration of the relationship and up to six years afterwards; and financial records for at least six years, in line with UK tax requirements.

9. Security

We use appropriate technical and organisational measures to protect personal information against loss, misuse, unauthorised access and disclosure, including access controls, encryption in transit and reputable service providers. No transmission over the internet can be guaranteed to be completely secure.

10. Your rights

You have the right to access your personal information; to have inaccurate information corrected; to request erasure; to restrict or object to processing; to data portability; and to withdraw consent at any time where processing is based on consent. To exercise any of these rights, email shane@shanemcgrath.com. We will respond within one month.

11. Third-party websites

This website links to other websites, including simplerselling.co.uk, facilitationalive.com and LinkedIn. We are not responsible for the privacy practices of those sites, and we encourage you to read their privacy notices.

12. Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last revised. Material changes will be highlighted on this page.

13. Complaints and contact

If you have a question or concern about how we handle your information, please contact us first at shane@shanemcgrath.com. You also have the right to complain to the Information Commissioner's Office (ICO), Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, or at ico.org.uk.